Patient & Clinic Communication Services
Scalable Patient Communication—Without the Overhead
Real-time bilingual patient support delivered by trained professionals—operating directly within your workflows. Whether full-service or overflow, Lille Group helps you improve patient and provider satisfaction by handling patient interactions that improve responsiveness and enable your team to focus on treating patients—without hiring more staff or adding complexity.
Trusted by Healthcare Teams Nationwide
Since launching our clinic and patient communication services in 2018, we've handled millions of patient calls on behalf of medical practices across the United States. Our solution is designed to streamline patient communication, improve operations and customer satisfaction—without adding headcount or infrastructure.
The Challenge Practices Face
Communication Overload
Physicians and staff are overwhelmed daily by patient inquiries, from urgent health problems to appointments and test results.
Resource Drain
Managing patient calls and other communications consumes critical time and resources, adding to administrative overhead.
Operational Strain
This leads to staff burnout, increased costs, and missed communication, impacting patient satisfaction and practice reputation.
The Lille Group Solution
Turnkey Clinic Communication, Without the Hiring Headache
Lille Group acts as a seamless extension of your front office—handling daily patient communication with trained, protocol-based patient service representatives who work inside your existing environment. Our services lighten the load across your team while keeping you fully in control.
Improved Patient Satisfaction
Inbound patient calls get answered in a timely manner following the protocols desired by each medical practice. Your patients experience professional, consistent communication every time.
Lower Costs
Our services are typically less expensive than what it costs a medical practice to staff in-house, and patients report getting better service. Reduce overhead while improving outcomes.
More Time to Treat Patients
We eliminate the overhead and management time involved in having staff dedicated to answering patient inquiries. Your clinical team can focus on what matters most.
Improved Practitioner Satisfaction
Our services have been proven to significantly reduce patient complaints to physicians, PAs, nurses, and other medical clinicians. Less administrative burden means better work-life balance.
Structured EHR Integration: When supported, we integrate our software with your EHR to operate within your existing practice workflow—no disruption, no learning curve, just immediate value.
What We Handle for You
All services are bilingual (English/Spanish), protocol-based, and fully customizable to fit your operations.
Medication Inquiries
(Medications & Diagnostic Testing)
(Texts, Calls, Emails)
(Athena, Epic, Where Supported)
Regular Activity Reporting
"With Lille Group's patient & clinic communication services, we were able to find the right balance of professional engagement, knowledge of our field of medicine and affordability. And, value was added beginning on day one. Working with Lille Group has created accountability for our internal team, and our patients are always able to reach a real person—they never get caught in a frustrating phone tree and are never subjected to leaving a voicemail. Lille Group has become more than a call center, but an extension of our team."
Ready to Offload Patient Communication?
Discover the immediate impact Lille Group's Patient & Clinic Communication services can have on your patient satisfaction scores and operational budget.
Our team of specialists is standing by to show you exactly how we can support your practice's unique needs.
We review your current communication workflow and identify high-impact opportunities to reduce administrative burden and cost.
You choose the level of support—whether after-hours, overflow, or full-service. We tailor everything to your protocols and systems.
Start small or scale fast. We'll align with your operations, whether you're one location or part of a growing system.
We launch services with ongoing optimization and support.